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79 153 180 888
Australian Business Number (ABN)

153 180 888
Australian Company Number (ACN)


AUD means Australian Dollars.
Customer means the entity in the Billed To section of the invoice.
GST refers to Australian Goods and Services Tax and is applicable to goods sold within Australia.
Goods means all products supplied to the Customer by the Supplier from time to time.
Purchaser means the person or corporation acquiring the goods.
Supplier means Freenet Warehouse Pty Ltd as a trading entity.
POD means a signed proof of delivery obtained on the delivery of the goods.
Terms means these terms and conditions.
Order means an order placed online from Supplier's website.

1.0 Terms

1.1 These Terms and Conditions constitute the entire agreement between the parties for the goods. Any prior arrangement, representations or undertakings are hereby suspended.

1.2 Payment terms are generally payment prior to delivery.

1.3 If the Customer breaches these Terms, the Customer must pay any collection, commission and/or legal fees charged by any third party to recover money due.

1.4 If the Customer makes any default in payment or commits any act of bankruptcy or being an incorporated company, passes a resolution for winding up (except for the purposes of reconstruction) or an application is presented for its winding up, the Supplier may without prejudice to its other right either suspend further deliveries, require payment in advance for all such deliveries or terminate any contract forthwith by written notice.

2.0 Prices

2.1 The Supplier reserves the right to amend the recommended prices without notice, and all goods will be charged at the price ruling at the time of delivery.

2.2 All prices quoted are inclusive of GST unless otherwise stated or agreed.

2.3 Prices are quoted in AUD.

3.0 Delivery

3.1 Delivery of the Goods may be totally or partially suspended by the Supplier during any period in which the Supplier may be prevented or hindered from delivery by the Supplier's normal means of supply or delivery by normal route through any circumstances outside its reasonable control, including but not limited to strikes, lockouts, unavailability of stock, accidents or breakdowns of plant or machinery. The Supplier will not be liable for any damages consequential or otherwise arising from its failure to deliver any or all of the Goods.

4.0 Inspection by Purchaser

4.1 The purchaser is obliged to open and check all the Goods supplied and to report any alleged deficiency within 7 days of the date of delivery.

4.2 Any claim by the Purchaser for non-delivery, short delivery, or delivery of the wrong goods must be notified to the Supplier within 7 days of the invoiced date.

4.3 Any claims made outside of this date with be accepted at the sole discretion of the Supplier, except where the supply of such goods breaches a condition prescribed by a statute or regulation which is unavoidable.

5.0 Returns

5.1 The Purchaser may return Goods, but the Supplier will not be obliged to accept the returned Goods and provide credit in respect thereof unless:

  1. Prior to the return of Goods, the supplier has approved the return
  2. The Purchaser returns the Goods within 30 days of the invoiced date
  3. The Goods returned are accompanied by a request for credit that quoted the Supplier’s invoice number, date and reason for return, and;
  4. The Goods and any packaging are returned in the same condition in which they were delivered.

5.2 Goods will not be accepted for return for credit where:

  1. There is not a verifiable deficiency with the product
  2. The product was sold with a Warranty direct from the manufacturer
  3. Any goods specially manufactured and supplied to the Purchaser’s specifications
  4. Any goods are altered or damaged by the Purchaser
  5. Any item outside of the normal product range and specially procured for the customer
  6. The Purchaser has not advised of the deficiency

5.3 Goods will not be accepted for return where the customer has purchased the wrong product for the customer's need, or has had a change of mind.

5.4 Freight for returning these goods will be at the Purchaser's expense and forwarding freight costs may be charged as applicable.

6.0 Liability

6.1 Any liability of the Supplier to the Purchaser including but not limited to the liability for special, consequential or incidental damages or for breach of any term, condition, warranty, undertaking, inducement or representation whether express, implied, statutory or otherwise relating to these Terms or to the Goods shall be limited at the option of the Supplier, to any one or more of the following:

  • if the breach related to the Goods:-
    1. the replacement of goods or the supply of equivalent goods
    2. the repair of the goods
    3. the payment of the cost of replacing the goods (but not installation and /or de-installation costs) or acquiring equivalent goods
    4. the payment of the cost of having the goods repaired or
  • if the breach relates to services:-
    1. the supplying of the services again; or
    2. the payment of the cost of having the services supplied again

6.2 Whilst every care is taken in preparing all written communications, the Supplier shall not be liable to any Purchaser relying on any fact, matter or representation. Purchasers should satisfy themselves as to the suitability and fitness of any product before order.

6.3 Whilst every care is taken in compiling all information and technical data the Supplier will not accept responsibility for subsequent loss or damage arising from its use. Nothing in these Terms shall exclude or modify any conditional warranty implied by law where to do so would render such Terms void.

7.0 Delivery Loss/Damage Cover (LDC)

7.1 If the Purchaser has fully paid for an Order that includes an LDC fee, as shown on the Order invoice, then Supplier will ship to Purchaser new replacements of all Goods lost or damaged in transit using the same shipping method as on the original Order.

7.2 Otherwise, the Purchaser accepts all liability for loss or damage in transit.

7.3 LDC is not Insurance.

8.0 Warranty

8.1 Consumer purchases are protected by implied statutory warranties, as defined by the Australian Competition and Consumer Commission (ACCC) and Australian Consumer Law (ACL).

8.2 In addition, goods purchased are covered by the manufacturer's express warranty. Under this warranty, the customer is responsible for the cost of shipping products under warranty to the place of warranty service which in some cases is USA.

8.3 Where a product is returned under warranty and no fault is found, customer shall pay a Fault Not Found fee, plus the cost of return shipping.

8.4 If products are not installed to manufactuer's recommendations, warranty coverage is void.

10.0 Miscellaneous

9.1 Any contract for the sale shall be deemed to be made in the state of Western Australia and the Law, courts or arbitration facilities of the State shall be used to construe or apply the contract or to determine or resolve any dispute or action arising under it.

9.2 The Supplier reserves the right to vary these Terms immediately upon giving notice to the Customer of such variation.

9.3 The invalidity or unenforceability of any of these Terms shall not affect the validity and enforceability of the remainder of these Terms.

9.4 Unless otherwise agreed to in writing by the Supplier any terms appearing in any document provided by or on behalf of the Purchaser, the Terms appearing herein shall be incorporated into all agreements entered into with the Supplier to supply the Purchaser with Goods. In any situation where the terms of the purchaser conflict with the terms of the Supplier, the terms provided by the Supplier shall take precedence.

9.5 The placing of an order; signing of a manifest, delivery docket, consignment note or couriers manifest for goods received shall constitute acceptance of these Terms by the Purchaser.

9.6 Placing of an online order does not obligate the Supplier to supply the goods. Any unshipped order may be cancelled by the Supplier. In such a case, any payments against that order will be refunded.

9.7 If Customer pays by Bitcoin (BTC):

  1. The Invoice total in AUD is converted to BTC by our processor at the time of sale. Any additional fees collected by Customer's BTC wallet provider or exchange service are the Customer's expense.
  2. The Bitcoin system does not support refunds/reversals. Should a refund be required, it will be paid in AUD using the AUD values on the original Tax Invoice.
  3. Also, see our Bitcoin FAQ.

100% Australian

100% Australian Owned and Operated business with huge local stock.

Authorised Ubiquiti Return Centre

Ubiquiti has authorised us as a Warranty Return Centre.

That means we can process Ubiquiti warranty returns in Australia.

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