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Freenet Warehouse Pty Ltd

Freenet Warehouse Pty Ltd

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Ubiquiti Support Ticket

All warranty requests for Ubiquiti products must include the text of a Support Ticket showing that Ubiquiti support staff have not been able to resolve the issue, and have recommended returning the product.

To obtain a Support Ticket:

Start an email dialog via [email protected] , or
Start a Support Ticket by
- Login to your Ubiquiti SSO acct. (Or create a new one if you don't have one)
- Open a New ticket.
- What kind of help do you need today? Select Technical Support
- Complete the form, then click Start a live chat

Customer Information

Required information

First Name:

Last Name:

E-Mail Address:

Telephone Number:

Purchase Information

Was this product purchased by an Australian person or business?

Yes
No

Purchased from:

Invoice number:

Product Information (One Warranty Request per failed item)

Part number:

Serial Number/MAC Address:

Date code:

At the time of failure, the unit had been correctly operating for how long?

Is this product POE (Power over Ethernet) powered?

Yes
No

Was the unit grounded as required by the applicable Ubiquiti User Guide or Installation Guide? For most products installed outdoors, the requirement is with a shielded and grounded POE cable powered by a grounded POE supply such as a Ubiquiti POE injector or Ubiquiti POE Switch. Proof may be required.

Yes
No

When powered by a suitable Ubiquiti POE injector, is the POE LED ...

On Steady
Blinking
Off

Cable between POE source and unit

Cat5e
Cat6
Other

Problem Description

Problem Category:

Explain the problem

Replacement

Replacement method preferred

New product
Refund product cost

Return shipping address

Refund method

We will contact you later to ask how you would like the refund paid.

Categories

Manufacturers

100% Australian

100% Australian Owned and Operated business with huge local stock.

Authorised Ubiquiti Return Centre

Ubiquiti has authorised us as a Warranty Return Centre.

That means we can process Ubiquiti warranty returns in Australia.

U7-PRO - Wi-Fi 7 - 9.3Gbps AP

U7-PRO - Wi-Fi 7 - 9.3Gbps AP
$349.95

13 x Cat6 Ethernet 5m Cable, Blue
20 x Cygnett 20W USB-C Wall Charger
1 x UniFi Online Training - V7:Course 1
5 x PowerBeam M5-400-ISO
25 x 20m Indoor/Outdoor CAT5e
6 x Power Supply, 48V, 60W
17 x Managed,Industrial,DC 24/48V PoE Switch
50 x SFP+ to RJ45 10G Transceiver Module
6 x UniFi AI Bullet Camera - IP65
20 x 4 Port 24/48V Industrial PoE Switch
40 x 5 Port GbE Non-PoE switch
10 x airFiber-4X
4 x 5 GHz 15-17 dBi 60-120 degree
22 x UniFi Protect G4 Doorbell Pro, 5MP
10 x CAT5e grounded 40m
10 x 2m Grounded, External CAT5e
50 x POE Passive Injector, Gigabit
6 x UISP Router with 24V PoE Out
40 x 8 Port GbE Non-PoE switch
10 x Gigabeam Window Mount
20 x S45 Conversion Kit for Rocket Dish
10 x UniFi Protect Sensor
1 x UniFi Online Training - V6:Course 1
50 x POE-24-30W-G - 4 Pair Power
10 x Cat6 Ethernet 3m Cable, Blue
10 x DIN Rail Mount for WS-8-150-DC
1 x PowerBeam 5AC Gen 2 - 5-pack
100 x UniFi Cat6 Ethernet 1m Cable
2 x UniFi Cable, CAT6, CMR
40 x Power Cable - Australia
1 x airFiber60 High Density - 6 Gbps
$58,641.78

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